How we protect your information

1. Information we collect

FCA may collect only the information needed to respond to inquiries, support members, and provide updates about FCA activities:

• Contact information: Name, phone number, email address, address, and organization or member reference information when you provide it.
• Inquiry information: Details related to MSSA, MTDR, project investment, events, notices, membership support, or any message you submit through our forms.
• Event and notice participation: Registration details, attendance interest, and communication preferences for FCA meetings, seminars, orientation sessions, and announcements.
• Website usage data: Basic technical information such as browser type, device information, visited pages, and cookie data used to improve website performance.

2. How we use your information

FCA uses submitted information for member-focused support and clear communication.

• To respond to contact requests, product questions, event inquiries, and support messages.
• To share FCA updates, notices, event information, and deposit product guidance when requested or relevant.
• To verify information required for enrollment, member communication, or project briefing participation.
• To improve website content, accessibility, service quality, and member support.

3. How we share your information

FCA does not sell, rent, or trade personal information. Information may be shared only when necessary for legitimate support, administration, or legal purposes:

• 1. Service Providers: Trusted providers may help us with website hosting, email delivery, analytics, or form processing.
• 2. FCA administration: Relevant FCA team members may access information to respond to inquiries, process participation interest, or provide guidance.
• 3. Legal requirements: We may disclose information if required by law, regulation, court order, or to protect FCA, members, or the public.

4. Data security

FCA uses reasonable administrative and technical measures to protect information from unauthorized access, misuse, alteration, or disclosure.

• Access to submitted information is limited to authorized FCA support and administration personnel.
• We review website and communication practices to reduce unnecessary data exposure.
• No online system can be guaranteed completely secure, but FCA works to keep member information protected and properly handled.

5. Your rights

You may contact FCA to manage personal information you have shared with us:

• Access and correction: Request a copy of information you provided or ask us to correct inaccurate details.
• Communication preferences: Ask us to stop sending non-essential updates or notices.
• Deletion request: Request deletion of personal information where retention is not required for administrative, legal, or recordkeeping reasons.

6. Cookies and tracking technologies

FCA's website may use cookies or similar technologies to support basic functionality, understand page performance, and improve the visitor experience. You can manage cookies through your browser settings, though some features may not work as expected if cookies are disabled.

7. Third-party links

The website may include links to external platforms, maps, social pages, or useful resources. FCA is not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before submitting information.

8. Children's privacy

FCA does not knowingly collect personal information from children through this website. If a parent or guardian believes a child has submitted information, please contact us so we can review and remove it where appropriate.

9. Changes to this Privacy Policy

FCA may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised date. We encourage visitors and members to review this page periodically.

10. Contact FCA about privacy

For questions about this policy, personal information, or communication preferences, please contact Friends' Care Association through the contact page or member support channels.